1. About us and these terms

1.1 “We”, “us” and “our” means Perth Embroidery Co., a business name of sammut investments (WA) PTY LTD (ABN 680295381), 8 Burgay Court, Osborne Park WA 6017. “You” means the person or business ordering from us.

1.2 These terms form the agreement between us for each order, together with your accepted quote. If your quote says something different to these terms, the quote applies for that order.

1.3 Nothing in these terms limits any right you have under the Australian Consumer Law or any other law that can’t be excluded. Where a term would do that, it applies only as far as the law allows.

2. Quotes and pricing

2.1 Quotes are valid for 30 days from the date we send them, unless the quote says otherwise.

2.2 All prices are in Australian dollars and exclude GST unless stated otherwise. GST is added to your invoice.

2.3 Embroidery is priced by stitch count. If we quote before your logo has been digitised, the price is based on our estimate of the stitch count. If the finished stitch file is materially larger than estimated, we’ll tell you the revised price and you can accept it or cancel before production at no cost.

2.4 Prices on our website are indicative “from” prices. Your quote is the price you pay.

2.5 Garment prices depend on our suppliers. If a supplier’s price changes after we quote but before you accept, we’ll tell you before you place the order. Once you’ve accepted a quote and paid any deposit, the price is fixed for that order.

2.6 Quantity price tiers apply to the total number of garments in one order carrying the same logo.

3. Placing an order

3.1 An order is confirmed when you accept your quote in writing (email or text is fine) and pay any deposit required.

3.2 Please check your order details carefully before accepting: garment styles, colours, sizes, quantities, logo positions and names. We make what is on the accepted order.

4. Sample approval

4.1 For every new logo, we stitch a sample and send you a photo before production starts.

4.2 Please check the sample carefully, including spelling, wording, colours, size and position. Once you approve it in writing, we produce your order to match the approved sample.

4.3 If you want changes to the sample, we’ll make reasonable adjustments. Large changes to the design after you’ve approved a sample, or more than two rounds of changes, may cost extra. We’ll tell you the cost before doing the work.

4.4 Reorders of an approved logo don’t need a new sample unless you ask for one or the garment changes.

5. Payment

5.1 First orders: a 50% deposit is due when you accept the quote, and the balance is due before collection or delivery.

5.2 One-off and small retail orders: we may ask for full payment upfront. Your quote will say so.

5.3 Trade accounts: approved account customers pay on the terms shown on their account application and invoices.

5.4 Goods remain our property until paid for in full. We may hold completed orders until payment is received.

5.5 If an account invoice is unpaid after its due date, we may pause further work on the account until it’s paid. We’ll contact you first.

6. Your logo and artwork

6.1 When you send us a logo, design, name or text, you confirm that you own it or have permission to use it, and that embroidering it won’t infringe anyone else’s rights.

6.2 We won’t embroider designs that we reasonably believe infringe someone’s trade mark or copyright (for example, a sports team or brand logo without a licence), or that are offensive or unlawful.

6.3 You keep all rights in your logo. We only use it to fill your orders and, if you allow it, to show our work (see section 16).

7. Digitising and stitch files

7.1 Digitising converts your logo into a stitch file for our embroidery machines. The setup fee is shown on your quote and is charged once per logo. It is waived on orders over $500 (ex GST), unless your quote says otherwise.

7.2 We keep your stitch file and thread colours on record so reorders match. We don’t use your stitch file for anyone else.

7.3 If you’d like a copy of your stitch file, ask us. We’ll tell you the format and any fee before we send it. Stitch files are set up for our machines and may need adjusting to stitch well elsewhere.

7.4 Embroidery is made of thread, so very fine detail, gradients and small text may be simplified to stitch cleanly. Text smaller than about 5 mm high may not be readable. We’ll tell you if we think your logo needs simplifying.

8. Garments we supply

8.1 We source garments from trade suppliers. If a garment, colour or size becomes unavailable, we’ll offer you the closest alternative. We won’t substitute without your approval.

8.2 Garment sizing varies between brands. Please check the size guide we provide, or ask to see a sample garment, before ordering. Because each garment is decorated to order, we can’t exchange or refund embroidered garments ordered in the wrong size or because you’ve changed your mind. This doesn’t affect your rights for faulty goods (section 14).

8.3 If you’d like to check sizes first, we can supply undecorated sample garments where our suppliers allow it.

9. Garments you supply

9.1 Garments you supply must be new or clean, dry and suitable for embroidery. Please tell us the brand and fabric when you book in.

9.2 Please supply 1 to 2 spare garments for orders of 20 or more, where you can. Machine embroidery involves needles, hoops and heat, and occasionally a garment is damaged in production even when we take proper care.

9.3 Some fabrics are hard to embroider well, such as very thin, stretchy, coated, waterproof or heavily textured fabrics. We’ll tell you before we start if we think a garment is unsuitable or at higher risk. If you ask us to go ahead after that warning, we’ll do our best, but results on that fabric can’t be guaranteed.

9.4 If we damage a garment you supplied because we didn’t take reasonable care, we’ll replace it with the same or an equivalent garment, or reimburse what it cost you, and redo the embroidery at no charge.

9.5 We count your garments when they arrive and tell you straight away if the count doesn’t match what you told us.

10. Colours, sizing and placement

10.1 We match thread colours to your brand colours as closely as available threads allow. Screens and printed artwork show colours differently, so the stitched colour may differ slightly from what you see on screen. Your approved sample is the colour reference for your order.

10.2 Garments are hand-hooped, so logo position can vary by a few millimetres from garment to garment and between sizes. We place logos to industry-standard positions unless you tell us otherwise.

10.3 Small differences in garment colour can occur between supplier dye batches. We’ll tell you if we notice a significant difference before we embroider.

11. Hi-vis and safety garments

11.1 We don’t embroider over reflective tape. Logos go on the fluorescent fabric between the tapes, at sizes that don’t cover large areas of the fluorescent background.

11.2 Hi-vis garments we supply are sold as described by the manufacturer, including any Australian Standard they’re labelled as meeting.

11.3 Different worksites, principal contractors and industries have their own uniform and hi-vis requirements. Please check your site’s requirements and tell us about them when you order. We’ll work to the requirements you give us.

12. Turnaround, collection and delivery

12.1 Turnaround times are estimates that start from sample approval and receipt of any deposit and garments. We’ll keep you updated if anything changes, such as a supplier delay.

12.2 If you need your order by a firm date, tell us when you order. We’ll confirm whether we can meet it. A rush fee (shown on your quote) applies to turnaround under 72 hours, where available.

12.3 Orders can be collected from 8 Burgay Court, Osborne Park during business hours, or delivered for the fee on your quote. Responsibility for the goods passes to you when you collect them, or when they are delivered to the address you gave us.

12.4 Please check your order when you receive it, and tell us about any missing items as soon as possible.

12.5 If an order isn’t collected within 60 days of us telling you it’s ready, we’ll contact you again. Uncollected goods are then dealt with under the Disposal of Uncollected Goods Act 1970 (WA). Any deposit paid stays applied to the work we completed.

13. Changes and cancellations

13.1 You can change or cancel an order at any time before production starts by telling us in writing.

13.2 If you cancel, we’ll refund your deposit less our reasonable costs already incurred, which may include:

• the digitising fee, if your logo has already been digitised (you keep the right to use the stitch file with us later)
• garments we ordered specially for you that our supplier won’t take back (we’ll give them to you, undecorated)
• restocking fees our supplier charges us

13.3 Once production has started, we can’t cancel the garments already embroidered. You’ll pay for completed garments and the costs in 13.2, and we’ll stop the rest of the run.

13.4 If we can’t fill your order, for example because garments are no longer available and you don’t want an alternative, we’ll refund everything you’ve paid for the part we can’t complete.

14. Faults, returns and your consumer rights

14.1 If something is wrong with your order, such as a fault in the embroidery, a misspelling that wasn’t on the approved sample, the wrong colour or position compared to the approved sample, or a faulty garment, please contact us as soon as you can, with photos if possible. Telling us quickly helps us fix it faster. It doesn’t limit your rights.

14.2 Where we’re responsible, we’ll repair, re-embroider, replace or refund, as the Australian Consumer Law requires.

14.3 We’re not responsible for problems caused by:

• errors in artwork, wording or details that you approved on the sample or order
• wear and tear, or washing, drying or ironing against the garment’s care label (we recommend washing embroidered garments inside out and not ironing directly on the embroidery)
• sizing chosen by you, or change of mind

14.4 Embroidered garments made to your order can’t be returned for change of mind.

15. Our liability

15.1 We are not liable for indirect or consequential losses, such as lost profits or lost business opportunities, arising from an order, except where the law says we must be (including under the Australian Consumer Law).

15.2 For businesses, where the goods or services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for a failure to comply with a consumer guarantee is limited, as the law allows, to one of the following, at our choice: replacing or repairing the goods, paying the cost of replacing or repairing the goods, or supplying the services again or paying the cost of having them supplied again.

15.3 Nothing in this section limits our liability for loss caused by our negligence, fraud or wilful misconduct.

16. Photos of your work

16.1 We like to photograph finished work for our website and social media. We’ll only post photos showing your logo with your permission. Just tell us if you’d rather we didn’t, and we won’t.

16.2 We’ll never post photos of people without their permission.

17. Your privacy

17.1 We collect your name, contact details, business details, order details and the files you send us so we can quote, fill your orders and keep records for reorders and tax purposes.

17.2 We only share your details with people who help us fill your order, such as garment suppliers and couriers, or where the law requires it. We don’t sell your information or add you to marketing lists without your consent.

17.3 Quote requests and emails are stored using our email and website service providers, which may store data outside Australia. We take reasonable steps to keep your information secure.

17.4 You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we don’t need to keep it, by emailing perthembroideryco@gmail.com.

18. This website and the logo preview tool

18.1 The logo preview tool is a free guide. Previews and mockups are computer-generated illustrations, and stitch counts and sizes are estimates. They aren’t a quote or a guarantee of how the finished embroidery will look. Your stitched sample (section 4) is the reference for your order.

18.2 Logos you upload to the preview tool are processed in your own web browser and aren’t sent to us unless you attach them to a quote request.

18.3 We try to keep the information on this website accurate and current, but prices, products and availability can change. Your quote confirms the details for your order.

19. General

19.1 We may update these terms from time to time. The version on our website when you accept a quote applies to that order.

19.2 If any part of these terms is found to be invalid or unenforceable, the rest still applies.

19.3 If you have a complaint, please contact us first. We’ll try to resolve it fairly and quickly. If we can’t agree, you can contact Consumer Protection WA.

19.4 These terms are governed by the laws of Western Australia.

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Questions about these terms?

Call 0413 479 700, email perthembroideryco@gmail.com, or visit us at 8 Burgay Court, Osborne Park WA 6017.